Privacy Policy

1. Introduction

Restoration Masters ("we," "us," or "our") operates this website to provide information about our emergency restoration and cleaning services. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — your name, phone number, email address, and service address when you submit a contact form, request a quote, or call us directly.
• Service inquiry details — descriptions of the property damage or restoration services you need, including photos you voluntarily submit.
• Insurance information — your insurance carrier and policy number when provided voluntarily to help us coordinate claims on your behalf.
• Website usage data — pages visited, time spent on site, referring URLs, and browser/device information collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule appointments.
• Provide, perform, and improve our restoration and cleaning services.
• Communicate with you about your project status, estimates, and invoices.
• Coordinate with your insurance carrier when you authorize us to do so.
• Send you relevant service updates or promotional communications (you may opt out at any time).
• Analyze website traffic to improve user experience.
• Comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service providers — trusted vendors who assist us in operating our business (e.g., scheduling software, payment processors) under confidentiality obligations.
• Insurance companies — when you request that we assist with an insurance claim, we share relevant project documentation with your carrier.
• Legal requirements — when disclosure is required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of company assets, with appropriate notice to you.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. Service-related records are typically retained for a minimum of seven years in accordance with California contractor regulations.

7. Your California Privacy Rights

If you are a California resident, you have the right to request disclosure of the categories of personal information we collect about you, the right to request deletion of your personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, please contact us using the information below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: